Refund policy
Satisfied or refunded within 30 days. If PRO isn't for you, you can request a full refund within 30 days of payment.
Who handles refunds
PRO subscriptions are sold through our online reseller Paddle.com, the Merchant of Record for our orders, which handles payments, receipts, returns and refunds.
Time limit
You can request a refund of any payment within 30 days of the payment date. This applies to the first payment and to renewals, for both the monthly and the yearly plan.
How to request it
- Go to paddle.net and look up your order with the email used for payment, or use the link in Paddle's receipt email.
- Or write to info@costmy3dprint.com with your account email and we will forward your request to Paddle.
The refund goes back to the original payment method, within your card network's or bank's processing times.
After a refund
The subscription is cancelled and PRO access ends. Your data stays in your account, so you'll find it if you subscribe again; you can also delete it from your area.
Cancelling without a refund
To simply stop paying, cancel at any time: PRO stays active until the end of the paid period (month or year) and then does not renew.
Consumer rights
This policy does not limit your statutory consumer rights, including the right of withdrawal, and applies together with Paddle's refund policy.